Handling Scope Creep — Client Email
Address scope changes professionally and protect your project boundaries.
📋 Template
Subject: Re: [Project Name] — Scope update Hi [Client Name], Thanks for these additional requirements. I want to make sure we handle this correctly. The original scope we agreed on included: - [Item 1] - [Item 2] - [Item 3] The new requests ([brief description]) fall outside that scope. Here are two options: Option A: Add the new items for an additional $[amount], with the deadline extended to [new date]. Option B: Complete the current scope as planned, then start a Phase 2 for the new items at $[amount]. Which works best for you? I can send an updated SOW once we align. Best, [Your Name]
💡 Pro Tip
Never say 'that's not in the scope' without offering a solution. Frame it as two options — clients feel empowered choosing rather than being told no. Always reference the original agreement.
📌 When to Use This Template
When a client asks for additional work beyond what was originally agreed upon.
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