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NPS Customer Feedback Survey

Find out what your customers really think.

Author

AI Free Tools Editorial

Published

March 17, 2026

Updated

March 17, 2026

Read Time

Copy-ready template

This page is maintained by the AI Free Tools editorial team and updated when workflows, product details, or practical guidance change. When we recommend our own tools, the goal is to match the task the reader is already trying to complete.

📋 Template
Email Subject: Tell us how we did! (1-minute survey)

Hi [First Name],

Thank you for choosing [Product/Service Name]. We're constantly trying to improve, and your feedback is incredibly valuable to us.

1. On a scale of 0-10, how likely are you to recommend us to a friend or colleague? [0-10 Scale]

2. What is the primary reason for your score? [Text box]

3. What is one thing we could do better? [Text box]

Thank you for your time!

Best,
The [Company] Team

💡 Pro Tip

Send this survey 7-14 days after purchase or onboarding, when the experience is still fresh in their mind.

📌 When to Use This Template

Gathering Net Promoter Score (NPS) data to improve your product.

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